Companies need to hire highly engaged and productive employees, especially field force. It automatically leads to higher profits and better retention. And the higher the productivity level, the more growth and customer retention you will achieve.
The question remains: How can the productivity level of the field employees be sustained? The best way is to use field force management software.It has solutions and tools that will automate a lot of processes. That will reduce the effort and time it takes to complete tasks.
Read to know how automated field service management can be achieved with the software.
7 Ways to Increase Field Team’s Productivity with Field Force Management Software
Field force management software is one of the most efficient tools as it has a solution that enhances the employees’ productivity. Here are are the 7 hacks -
Automate Task Allocation
One of the most tedious processes is manual task allocation. The chances of forgetting or skipping tasks are high when done on paper or verbally. To prevent this, the field force management software automates task allocation.
Managers can assign tasks in bulk or individually to the employees. This way the field executives are well aware of their schedules. They no longer have to wait for task allocation. Managers can even set priority levels while creating tasks. This way the employees are clear on which tasks to get started on first.
Furthermore, they are notified over the executive app if there is any change in their schedule or task description. They receive upcoming task alerts to ensure they do not miss out on any appointments.
Real-time Tracking
It is vital to maintain an ethical amount of monitoring and tracking. That is why the best Field Force Management softwarePlatforms offer real time and highly accurate tracking. It provides locational and task progress tracking. Managers can track where employees are in real time, ensuring they are where they need to be during work hours. Also, they receive auto updates, so they do not have to call their techs constantly to receive them.
Furthermore, real-time tracking provides visibility of inefficiencies that agents might face in the field. You can identify and solve bottlenecks that are hampering executives’ productivity.
Improve Communication Channels
Improving communication channels significantly boosts field employee productivity by ensuring seamless coordination and reducing response times.
Top field force management software with an executive app that enables employees to instantly share updates, request support, or receive task changes. This reduces misunderstandings and eliminates delays caused by outdated communication methods. Enhanced communication fosters collaboration, minimizes downtime, and ensures employees stay informed, efficient, and connected
Use Data for Making Decisions
Automated field service management software like TrackoField genuinely believes in - Data is King.
It has 50+ reports an analytical and activity dashboard. You get clear-cut and real-time data on employees’ performance quality and productivity level.
Using this data, managers can optimally allocate tasks to employees. They can do it based on employee availability, location, or expertise. Thus optimizing workflows and minimizing downtime. Access to historical data and reports will inform of upcoming trends, which is vital for improving schedules to meet the demands.
Not to mention that the data helps train employees who might need it. It allows for accurate forecasting, better route tracking, and improved scheduling to meet demand efficiently.
Simplify Attendance and Work Hours Tracking
A geo-verified attendance system boosts field employee productivity by ensuring accurate and transparent time tracking. Employees can mark attendance remotely. But they can only do so when they reach their designated job sites. This tool is beneficial as it eliminates human errors and prevents time theft and buddy punching.
This tool also improves the field force’s productivity. Field employees do not have to travel to the office daily to mark their attendance. Instead, they do it from the app, directly from the field. This saves a lot of time and effort, which can be used to complete tasks. Thus reducing travel time and downtime.
Set Performance Benchmarks and KPIs
This is a crucial hack to maintain the productivity of the field employees. Setting clear performance benchmarks and KPIs communicates what is expected from the employees. Benchmarks establish the level at which they are expected to perform, whereas KPIs help track progress and identify improvement areas.
This clarity keeps the employees focused on their performance and motivates them to keep working hard. Top field force management software has reports and real-time data that will provide visibility into the field force's productivity and performance quality.
Digitalizing Processes - Order Management, forms
Digitalizing processes like reimbursement, order placing and management, or filling forms for surveys can help boost employee productivity. Automated expense management solution allows them to upload their receipt onto the platform simply. This speeds up the reimbursement process. Thus saving them time and effort.
Similarly, digitalizing order placement means they don’t have to carry around papers or worry about losing information. Also, they can create invoices then and there, which speeds up and simplifies the process.
Field force management platforms also have custom forms, which are crucial when collecting data or conducting surveys. Digitalisation of processes ensures that recorded information is accurate and the flow of information between field and office remains steady.
Conclusion
Field force management software is a vital tool for increasing field team productivity. It automates multiple processes and improves field operations. It provides data that will be essential for identifying areas hampering field employees' productivity.
TrackoField is the top field force management software that will provide you with all the solutions to enhance your remote workforce accountability, productivity, and efficiency
Source: 7 Productivity Hacks with Field Force Management Software
