Refunds, Cancellations, Pricing, and Shipping Policy
Effective Date: (1.4.2024)
At EnergyPowerWorld, we are committed to providing transparent and reliable policies regarding refunds, cancellations, pricing, and shipping. Please review the details below carefully.
1. Refund Policy
We strive to ensure customer satisfaction with all products and services purchased on EnergyPowerWorld. Refunds are subject to the following terms:
Eligibility for Refunds
- Refunds are available for purchases made directly on the EnergyPowerWorld platform.
- Refund requests must be initiated within [Insert Timeline] days from the date of purchase or delivery, depending on the service or product.
- Refunds will only be issued for products or services that meet the criteria outlined below:
- Defective or damaged products upon delivery.
- Non-delivery of services or digital content.
- Errors in billing or duplicate transactions.
Refund Processing Timeline
- Approved refunds will be processed within 5-7 working days from the date of approval.
- The refunded amount will be credited to the original payment method used for the transaction.
- Customers will receive an email notification once the refund is processed.
Exclusions
- Refunds are not applicable for:
- Digital or downloadable content already accessed or downloaded.
- Services that have been fully rendered.
- Products that have been tampered with, used, or damaged after delivery.
2. Cancellation Policy
Orders for Physical Products
- Customers may cancel orders for physical products within [Insert Timeline] hours of placing the order. Once the order has been shipped, cancellations are no longer possible.
Services and Subscriptions
- Cancellations for subscription-based services or bookings must be made at least [Insert Timeline] days before the service start date to be eligible for a refund.
- No refunds will be provided for services already rendered or partially completed.
3. Pricing Policy
Currency
- All prices on the EnergyPowerWorld platform are listed in Indian Rupees (INR).
Taxes and Fees
- Prices are inclusive of applicable taxes unless otherwise stated.
- Any additional fees (e.g., shipping fees or handling charges) will be clearly mentioned during checkout.
Price Changes
- EnergyPowerWorld reserves the right to modify prices at any time. Prices applicable at the time of purchase will remain valid for that transaction.
4. Shipping Policy
We aim to deliver physical products to your doorstep within the specified timelines.
Shipping Timeline
- Minimum Delivery Time: [Insert Days, e.g., 3 business days]
- Maximum Delivery Time: [Insert Days, e.g., 10 business days]
Shipping timelines may vary depending on the location, availability of the product, and unforeseen circumstances such as natural calamities or courier delays.
Shipping Charges
- Shipping charges, if applicable, will be clearly mentioned during checkout.
Order Tracking
- Once your order is shipped, you will receive a tracking number to monitor the delivery status.
Damaged or Delayed Shipments
- If the product arrives damaged or is delayed beyond the maximum delivery timeline, please contact our support team at [Insert Contact Email] within 48 hours of receipt or the expected delivery date to report the issue.
