Remote work has gained prominence in the last few years. Many companies have adapted to managing employees remotely, resulting in the rise of after sales monitoring software.

However, some businesses, such as retail and sales, have depended on remote workers for decades. Sales executives and MR reps often work solely in the field and visit various clients daily.

It’s a tough job and involves a lot of travelling. Plus, the organisation has to manage the sales reps remotely. All the necessary processes, like order, attendance, and expense tracking, have to be handled without direct contact with the employees.

Sounds difficult, right?

Well, it is if you use manual methods to monitor your employees. After sales monitoring software is necessary for any business with a mobile sales workforce. And the best thing is that it’s constantly evolving.

Emerging technologies are being employed to transform field service. You can learn about 6 of the latest trends in field sales tracking software below.

Top 6 Trends in After Sales Monitoring Software

1. Automation and AI assistant

The demand for convenience keeps resulting in simpler and simpler methods to manage field sales executives. AI has revolutionised the tech industry. It’s just a matter of time before it's integrated into field service as well.

After sales employees have to deal with a lot of repetitive or redundant tasks. Automation can handle these tasks while eliminating errors. Automatic attendance logging and workflow automation are already being used in field sales tracking software. It’s possible in the future, you will just have to type or speak commands, and the software will take care of the rest—automatic report generation, AI-assisted analytics, resource optimisation, etc.

1. IoT

After sales monitoring software already uses cloud computing and real-time data tracking. It’s only a matter of time before IoT (Internet of Things) is also assimilated into the software. IoT is a recent technology that is used to connect everyday objects to the internet via embedded devices.

Smart home security systems and fitness-tracking bands are a few examples of IoT in daily life. Field sales executives can also benefit from IoT. Imagine smart bands that monitor their vehicle or equipment's health and track their movement in real time. It could be 

1. Predictive Analytics

Predictive analytics is reshaping the field sales industry. Using machine learning and historical data analysis, you can predict issues before they arise. You can spot patterns in data and leverage them to benefit your business.

Predictive analytics can also track asset health and when they might be vulnerable. You can then correct the issues before they lead to downtime. 

In short, predictive analytics is all about forecasting future performance based on current and historical data. Field sales teams could benefit greatly from this technology as they’d be able to better predict customer needs, maintain equipment, and optimize resource allocation.

1. No-code/low-code designs

There’s no greater benefit than ease of use and adaptability. With rigid or extensively coded software, it can be difficult to add new features. However, there is no certainty about business growth. What will you do in case of exponential growth?

Will you buy a superior software solution or wait until your existing system becomes capable of handling your organisation’s growth?

Both scenarios are unproductive.

Businesses have already begun prioritising easy-to-expand no-code or low-code software. The features of such software are unparalleled:

• Fast implementation 
• Easy to maintain
• More customisable
• Automation and AI integration

1. Third-party Integration

Field sales monitoring software is equipped with all the necessary features like order, task, and attendance management. But every business has different requirements. What if you need payroll capability as well?

The obvious option would be to buy another accounting software. Similarly, you may need dedicated software for customer management or HR operations. It can be a hassle to operate multiple software programs for both managers and employees.

The solution to this issue is third-party integration. Imagine if your remote employee monitoring software could also act like CRM, HRMS, or accounting software. Well, it can!

For instance, TrackoField can be integrated with 200+ apps. You can manage all your field employee operations on a single platform instead of juggling between a dozen apps.

1. Gamification

Employee satisfaction and engagement aren’t talked about enough when it comes to field sales management. Sales agents working on-site often procrastinate on the job and battle frequent burnouts.

The demanding nature of field sales can be moderated using gamification. Ever heard of the success of Duolingo? It’s a language training app that boasts high user retention rates due to gamification. Plus, the process is fun.

By integrating leaderboards, points, rewards, polls, etc. into field sales monitoring software, you can improve the employee experience. They will feel motivated and excited to embark on a job with a colourful design and non-invasive application.

Conclusion

After sales tracking is a fast-growing sector. More and more advancements are happening, which are only bound to increase in the future. While we can’t predict what the future has in store for field sales tracking, we can identify certain current trends that will become essential in the future.

Based on the current tech boom, IoT, AI, and predictive analytics have the potential to revolutionise the field sales tracking software. We have covered 6 major trends that you should look out for if you manage a mobile sales team.

Source : What Are The Latest Trends in After Sales Monitoring Software?