As someone who is a small business owner, I know how important it is to improve field force management and boost customer satisfaction.

While traditional tracking methods like calling and texting still have their place, the AI tools have opened up incredible new ways to track and manage field force, all thanks to field service management software.

An automated field service management platform like TrackoField offers a comprehensive platform through which you can track and manage your remote employees hassle-free.

You can drastically improve your complete field force management by leveraging this advanced solution in your small business. Find out the features and benefits of field force management software in this blog post! 

Important Features of a Field Service Management Software 

An intuitive and top field service management software provides numerous features to streamline your end-to-end workflows. Here’s a list of some of the common features: 

• Remote Task Scheduling 

The best field service management system allows small businesses to manage their field force tasks efficiently. The manager can assign bulk tasks on the monthly, weekly, or yearly basis for each executive. The most interesting part is that you can track the assigned tasks in real-time within the software. 

• On-site Order Creation 

Every order is as precious as a drop of water for the small business. And an automated field service management system helps businesses ensure that their each order is completed on time. Your remote employees can onboard the clients on-site without any manual delays. 

• Auto-alerts and Notifications 

Both the management and employees can forget a lot of tasks due to daily hustle and bustle. To ensure that you don't miss any updates or activities, a field service management software sends auto-alerts to the connected devices of remote employees. 

• Automated Route Distance Calculator 

Another feature of top field force management software is the dynamic route distance calculator tool. This tool allows remote employees to monitor the actual time and distance travelled by remote employees. An organization can use these insights to optimize the routes and improve workforce productivity. 

• Live-Location Tracking 

Small businesses can improve their work culture by decreasing micro management. How? The top field force management solution allows businesses to track the live location of remote employees. Hence, the manager can know the exact time and location of each field executive. 

Key Benefits of a Field Service Management Software 

An automated field force management system not only improves your small business operations but also enhances your workforce productivity. Given below are key benefits of this advanced system software: 

• Reduce Manual Errors 

Manual workflows are prone to errors. Sometimes human errors can result in legal and compliance issues. On the contrary, a field service management software is an automation tool that helps companies reduce manual errors.

For example, the software automatically prepares the performance report for each field executive. The manager can download a detailed analysis report either in geometrical or historical format. 

• Improve Decision-Making 

The best field service management system provides real-time and accurate insights into each activities of remote employees. These insights are really useful to identify the gaps in a field force management and optimize them as quickly as possible. 

• Expedite Workflows 

The most intriguing benefits of investing in the top field service management software is that it expedites the entire business workflows. Whether you want to manage ad-hoc tasks or ensure timely reimbursements, the software provides innovative tools to improve the end-to-end field force operations. 

• Enhance Customer Satisfaction 

You feel joyful and happy when you receive your orders on time. Isn't it? Additionally, you build trust for an organization and definitely revisit the business for shopping. But how does it happen?

It occurs when companies streamline their field force management with a field service management software. It ensures that your field executives complete their assigned tasks on time. The real-time inventory updates provided by the software also helps you restock the inventory on time and make sure that each order is completed without hassle. 

• Ensure Transparency 

Another great benefit of a field force management software is that it promotes complete transparency in the activities of field force. It provides various tools to track employees’ attendance, leaves, actual time and distance travelled, and many other details. The manager can simply visit a comprehensive dashboard of the software to analyse all these details. 

The Last Words! 

A field service management software is a comprehensive platform that benefits businesses in many ways. From promoting transparency to improving decision-making, the software streamline your complete business operations. But which is the best field service management solution for your business? Try TrackoField! It is one of the top field force management software provider in India. You can also integrate the software with a payroll management software. Explore its features in a free trial. 

Source : Key Benefits of Field Service Management Software for Small Businesses